Privacy Policy
Effective Date: 25/09/2025
Last Updated: 25/09/2025
Introduction
Mr Software SMC Pvt Ltd (hereafter referred to as "Mr Software," "we," "our," or "us") operates WhatsAPI, a comprehensive WhatsApp Business API solution that enables businesses to automate customer communications, manage bulk messaging, and integrate WhatsApp with their existing systems. Our platform serves businesses across various sectors including e-commerce, customer support, marketing, and enterprise communications.
This Privacy Policy outlines how we collect, use, and protect information for businesses using our WhatsAPI services. We are committed to safeguarding your data and maintaining the highest standards of security.
1. Company Information
Business Name: Mr Software SMC Pvt Ltd
Trading As: WhatsAPI
Address: [Your Complete Business Address in Pakistan]
Email: mohsinaslam30@gmail.com
Phone: [Your Business Phone Number]
2. Information We Collect
2.1 Business Information
Company registration details and legal entity information
Business contact information (name, email, phone number)
Billing and payment information
WhatsApp Business API credentials and tokens
Service usage patterns and preferences
2.2 Customer Data Processed Through Our Services
Phone numbers for WhatsApp messaging
Message content, templates, and conversation history
Media files (images, videos, documents) shared via WhatsApp
Customer contact information provided by our clients
Interaction logs and communication analytics
2.3 Technical and Usage Data
API usage statistics and performance metrics
Server logs, error reports, and diagnostic data
Integration data with third-party systems and CRMs
Device information and browser data
Network information and IP addresses
3. How We Use Your Information
3.1 Service Provision and Operation
Managing and maintaining WhatsApp Business API connections
Processing, routing, and delivering messages in real-time
Providing technical support and customer service
Managing user accounts and authentication
Generating usage reports, analytics, and business insights
3.2 Business Operations and Improvement
Processing billing, invoices, and payment transactions
Account management and customer relationship management
Service improvements, feature development, and updates
Quality assurance and performance optimization
Security monitoring and fraud prevention
3.3 Legal and Compliance
Compliance with applicable laws and regulations
Responding to legal requests and court orders
Enforcement of our terms of service and policies
Protection of our rights and property
4. Data Protection and Security
4.1 Security Measures
We implement comprehensive security measures including:
End-to-end encryption for message transmission
Secure API authentication using tokens and keys
Regular security audits and vulnerability assessments
Data encryption at rest and in transit
Access controls and role-based permissions
Secure data backup and disaster recovery systems
4.2 Data Retention
Business account data: Retained while account is active + 6 months after termination
Message logs: Retained for 30-90 days based on service plan
Billing records: Retained for 7 years for tax and legal compliance
Analytics data: Aggregated and anonymized after 12 months
5. Data Sharing and Disclosure
5.1 Third-Party Service Providers
We may share data with:
WhatsApp (Meta) for message delivery and platform operations
Payment processors for billing and transaction processing
Cloud hosting providers for infrastructure services
Customer support and analytics tools
5.2 Legal Requirements
We may disclose information when required by:
Court orders, subpoenas, or legal processes
Government agencies and regulatory bodies
Law enforcement authorities for legal investigations
5.3 Business Transfers
In case of merger, acquisition, or sale of assets, customer information may be transferred as a business asset.
6. International Data Transfers
Data may be transferred and processed in countries outside Pakistan, including but not limited to:
United States (WhatsApp/Meta servers)
Other countries where our service providers operate
We ensure appropriate safeguards are in place for international data transfers.
7. Your Rights and Choices
7.1 Access and Control
You have the right to:
Access your personal information we hold
Correct inaccurate or incomplete data
Request deletion of your personal data
Object to processing of your data
Request data portability
7.2 Communication Preferences
Opt-out of marketing communications
Manage notification settings
Control data sharing preferences
7.3 Exercising Your Rights
To exercise your rights, contact us at: mohsinaslam30@gmail.com
8. Cookies and Tracking Technologies
We use cookies and similar technologies for:
Session management and authentication
Service functionality and performance
Analytics and service improvement
Personalization of user experience
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If we become aware of such collection, we will take steps to delete the information.
10. Compliance with Laws
10.1 Pakistan Regulations
We comply with:
Pakistan Electronic Crime Act 2016
Personal Data Protection Bill (when enacted)
Telecommunications laws and regulations
10.2 International Standards
WhatsApp Business Policy and Terms of Service
General Data Protection Principles
Industry best practices for data security
11. Changes to This Policy
We may update this policy periodically. Significant changes will be communicated through:
Email notifications to registered users
Notices on our website and dashboard
In-app notifications and alerts
12. Contact Information
For privacy-related inquiries, complaints, or requests:
Company: Mr Software SMC Pvt Ltd
Product: WhatsAPI
Email: mohsinaslam30@gmail.com
Address: [Your Complete Business Address]
Phone: [Your Business Phone Number]
13. Dispute Resolution
Any disputes regarding this privacy policy will be resolved through:
Direct negotiation and communication
Mediation or arbitration in Pakistan
Legal proceedings in courts of Pakistan
14. Severability
If any provision of this policy is found invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.